Zendesk API
Track support ticket volume, resolution times, and CSAT trends
Pull tickets, users, and satisfaction ratings from the Zendesk API. Monitor response times, identify recurring issues, and correlate support load with product changes.
API access included on all Zendesk plans. Rate limited to 700 requests/minute on Team plan.
How it works with Loony
Describe it.
Deploy it.
Query it.
Managed database.
Your Zendesk data lives in its own Postgres instance. Zero config. Data accumulates over time.
Scheduled syncs.
Cron jobs run on Loony infra. Hourly on free. Your data stays fresh without you thinking about it.
REST + MCP endpoints.
Query from your agent, your dashboard, or connect BI tools directly. Full OpenAPI spec included.
$ "Pull all Zendesk tickets from the last 90 days with assignee, status, tags, and satisfaction ratings. Build weekly summaries of volume, median resolution time, and CSAT by category." ✓ Schema validated ✓ Database provisioned ✓ Scripts deployed ✓ Schedules registered Done. # Your data is now at: REST /data/v1/zendesk/query MCP /mcp/v1/zendesk/mcp SQL psql $DATABASE_URL
What you get
Zendesk's built-in analytics are limited and slow to load. Loony syncs tickets and satisfaction data into Postgres on a schedule so your agent can answer 'What are the top 5 ticket categories this week and how does resolution time compare to last month?' without you exporting CSVs.
mv_weekly_support week date -- ISO week start category text -- ticket tag/category ticket_count integer -- tickets opened resolved integer -- tickets closed median_hours numeric -- median time to resolution csat_score numeric -- average satisfaction 1-5 escalations integer -- tickets escalated
Even better together
Join Zendesk tickets with Stripe revenue to prioritise support for high-value accounts. Add HubSpot to see if support issues correlate with churn risk.
